SHIPPING

Elite Scents deliveres free of charge to the following countries:

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Germany, Austria, Switzerland, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic, Liechtenstein, Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, United Kingdom, USA, Bulgaria, Estonia , Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

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Your country is not listed? Contact us and we will help you. Click here

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The standard delivery time outside Germany is 3-5 working days.

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All orders placed before 15 (GMT+2) will ship out same day, all orders placed after 15 (GMT+2) will ship out the day after.

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Please note that orders outside of the EU and the UK may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. 

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CAN I TRACK MY ORDER?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a DHL-tracking number.
You can use this tracking number to track the progress of your package on the DHL website.

 

DHL SHIPMENT TRACKING

WHAT IF MY PACKAGE IS LOST OR DAMAGED DURING SHIPPING?
In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately.

We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.

We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes to the shipping address.

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Important information on data privacy:

We pass on our customers' e-mail addresses to the Deutsche Post DHL Group for parcel notification purposes.
By placing an order, you accept this and agree to our terms and conditions.